Refund policy

Refund, Returns & Cancellation Policy

 

At Support British Farmers, every print-on-demand item is produced especially for you once an order is placed. Because each product is made to order, our cancellation, returns and refund policy differs from that of standard retail products.

 

Order Changes

Unfortunately, once an order has been placed, we are unable to make changes to it. This includes changes to the product, size, colour, design or delivery address.

If you need to make any amendments, you will need to cancel your existing order (if eligible) and place a new order with the correct details.

 

Order Cancellations

As our products are made especially to order, production begins very quickly after an order is placed.

If you wish to cancel your order, please contact us as soon as possible. Cancellation requests must be received within 6 hours of placing your order.

Whilst we will always do our best to help, we cannot guarantee that your order can be cancelled. If production has already begun, even within the 6-hour period, we will unfortunately be unable to cancel the order or offer a refund.

If your cancellation request is received before production begins, we will cancel your order and issue a full refund using your original payment method.

 

Returns & Exchanges

As every print-on-demand item is produced specifically for your order, we are unable to accept returns or exchanges if:

  • You ordered the wrong size.
  • You changed your mind.
  • You no longer want the item.
  • You ordered the wrong colour or design.

We recommend checking product descriptions, sizing guides and your order carefully before completing your purchase.

 

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, incorrectly printed or you receive the wrong product, please contact us as soon as possible.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs showing the fault or damage.

Once the issue has been confirmed, we will, at our discretion:

  • Send a replacement free of charge; or
  • Issue a full refund to your original payment method.

Claims should be reported within 15 calendar days of dispatch for UK orders or 35 calendar days of dispatch for European and Rest of World orders.

 

 

 

Returned to Sender

If an order is returned because:

  • The delivery address provided was incorrect.
  • The parcel was not collected.
  • Delivery was refused.

We will contact you to arrange redelivery. Additional shipping charges will apply before the order can be sent again.

 

Your Consumer Rights

Under the Consumer Contracts Regulations 2013, customers usually have the right to cancel an online purchase within 14 days of receiving their goods.

However, this right does not apply to products that are made to a customer's specifications or are clearly personalised. As all of our print-on-demand products are made especially to order once your purchase has been placed, they are exempt from the standard 14-day cancellation period.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If your item is faulty, damaged, not as described or otherwise fails to meet your legal rights, you remain entitled to the appropriate remedy under UK consumer law.

 

Contact Us

If you have any questions regarding cancellations, returns or refunds, please contact our customer support team on farmer@supportbritishfarmers.com and we'll be happy to help.